14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee from the date of purchase. If you decide that Bassliner is not for you within this period, you can request a full refund.
Important: Once a refund is issued, your Bassliner license will be deactivated and you will no longer have access to the generation feature of the plugin.
Eligible Refund Reasons
Refunds can be issued based on the following criteria:
- Quality of Generation Output: If you have used the plugin to a reasonable extent and are not satisfied with the quality of the bassline patterns it generates.
- Functionality Issues: If Bassliner fails to function as described in our product documentation after you've followed all troubleshooting steps and received support assistance.
What You Need to Demonstrate
To process a refund based on generation quality, we ask that you:
- Have used the plugin enough to fairly evaluate its output quality
- Provide specific feedback about what aspects of the generation didn't meet your expectations
- Confirm that you've explored the plugin's various generation parameters and features
This helps us improve Bassliner while ensuring the refund system is not exploited.
Refunds Cannot Be Issued For:
- Internet Connection Requirements: As stated in our Terms & Conditions, Bassliner requires an active internet connection to generate basslines.
- System Compatibility Issues: Incompatibility with your computer system, operating system version, or DAW (Digital Audio Workstation).
- User Error: Difficulties arising from not reading the documentation or not following the installation instructions.
Before You Buy - Important Steps
To avoid compatibility issues, we strongly recommend:
- Check System Requirements: Verify that your computer and DAW are compatible with Bassliner.
- Contact Us First: If you have any doubts about compatibility, email us at [email protected] before purchasing.
- Request a Demo: Ask for a free demo version that showcases the generation styles and basic plugin functionality.
- Read the Terms & Conditions: Carefully review all terms before completing your purchase.
How to Request a Refund
If you need to request a refund within the 14-day period, please follow these steps:
1. Email us at [email protected] with the subject line "Refund Request - Bassliner".
2. Include your purchase email and order number.
3. Briefly explain why you're requesting a refund.
4. We'll process your request within 2-3 business days.
Refunds are processed through our payment provider, Lemon Squeezy, and typically appear in your account within 5-10 business days depending on your payment method.